Whatsapp
Posted : Tuesday, September 26, 2023 08:57 PM
Job Overview:
The Creator of Excitement position is a management position that will report to the Property Manager.
This individual will be the “face of fun” of the property to our guests, and the “service champion” to our team members.
This individual will be tasked with creating fun and excitement on the casino floor that supports Wind Creek Hospitality’s Purpose, while also engaging with our team members to reinforce exceptional service delivery.
Purpose : Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System: Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.
We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.
The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities: • Coordinates with property marketing to design, communicate and execute promotions designed to: o Create excitement and smiles on the casino floor o Encourage guest participation o Increase rated play o Surprise and delight guests (“Just Because” promotions) • Assists property marketing with the emceeing of special events and promotions • Partners with department heads to solicit feedback on how to improve our service delivery • Designs creative ways to improve the property’s service delivery • Continually motivates and educates team members on service standards • Designs and leads pre-shifts including role playing service behaviors • Performs routine audits on our service program (G.
E.
T.
) • Partners with department heads to design and help execute departmental team member recognition events • Designs and helps execute property-wide team member recognition / celebration events • Facilitates the corporate recognition program (real-time recognition) • Assists Player Development in identifying un-hosted players with significant play • Educates guests on Club membership and other promotions • Designs and executes guest surveys that collect information regarding events, promotions and overall experience • Designs and executes team member surveys that collect information regarding leadership • Completes additional Purpose-supporting projects as assigned by senior leadership • Other duties & responsibilities as assigned Job Requirements: (please ensure you meet the listed requirements prior to applying) • High School diploma or GED– required • Bachelor’s degree from an accredited college or university AND two (2) years supervisory experience– required OR Four (4) years’ management experience– required OR Three (3) years’ supervisory experience with Wind Creek Hospitality– required • Five (5) years direct experience in a related field (marketing, public relations, advertising, promotions, motivational speaking, customer focused service training, etc.
)– required • Three (3) years direct experience in motivating large groups greater than 100 people in an energetic fashion (emcee, motivation speaker, etc.
)– required • Experience with CMP- preferred • Candidate must pass a computer skills test • Must receive a “Golden Ticket” during the audition process • Must possess the ability and courage to entertain large crowds • Must have strong written and verbal communication skills (candidate may be required to pass a communications test or submit a sample of written communication) • Proven track record in superior customer service, teambuilding and conflict resolution required • Must have excellent interpersonal skills • Must be self-motivated • Must be able to work independently with little supervision, as well as part of a team • Must be able to work in a fast-paced environment and meet deadlines • Must be organized, detail-oriented and able to prioritize work on multiple projects simultaneously.
• Experience in analyzing and presenting data required • Must have the ability to perform data entry assignments, complete forms, documents, reports and make sound recommendations based on that data • Must be willing and able to work various hours and days, including nights, weekends, and holidays • Must be able to walk for the duration of the shift and at times may have to bend, stoop and kneel • Must be able to lift and/or move up to 30 pounds required • Must be willing to travel and participate in training as recommended or required • Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position • Must have willingness and ability to work in a smoke/secondary smoke environment Location Miami_FL Department 9356 Shift All Shifts Type Full-Time Date Posted 2/6/2024 Date Closing 2/20/2024 Positions 1
This individual will be the “face of fun” of the property to our guests, and the “service champion” to our team members.
This individual will be tasked with creating fun and excitement on the casino floor that supports Wind Creek Hospitality’s Purpose, while also engaging with our team members to reinforce exceptional service delivery.
Purpose : Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System: Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.
We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.
The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities: • Coordinates with property marketing to design, communicate and execute promotions designed to: o Create excitement and smiles on the casino floor o Encourage guest participation o Increase rated play o Surprise and delight guests (“Just Because” promotions) • Assists property marketing with the emceeing of special events and promotions • Partners with department heads to solicit feedback on how to improve our service delivery • Designs creative ways to improve the property’s service delivery • Continually motivates and educates team members on service standards • Designs and leads pre-shifts including role playing service behaviors • Performs routine audits on our service program (G.
E.
T.
) • Partners with department heads to design and help execute departmental team member recognition events • Designs and helps execute property-wide team member recognition / celebration events • Facilitates the corporate recognition program (real-time recognition) • Assists Player Development in identifying un-hosted players with significant play • Educates guests on Club membership and other promotions • Designs and executes guest surveys that collect information regarding events, promotions and overall experience • Designs and executes team member surveys that collect information regarding leadership • Completes additional Purpose-supporting projects as assigned by senior leadership • Other duties & responsibilities as assigned Job Requirements: (please ensure you meet the listed requirements prior to applying) • High School diploma or GED– required • Bachelor’s degree from an accredited college or university AND two (2) years supervisory experience– required OR Four (4) years’ management experience– required OR Three (3) years’ supervisory experience with Wind Creek Hospitality– required • Five (5) years direct experience in a related field (marketing, public relations, advertising, promotions, motivational speaking, customer focused service training, etc.
)– required • Three (3) years direct experience in motivating large groups greater than 100 people in an energetic fashion (emcee, motivation speaker, etc.
)– required • Experience with CMP- preferred • Candidate must pass a computer skills test • Must receive a “Golden Ticket” during the audition process • Must possess the ability and courage to entertain large crowds • Must have strong written and verbal communication skills (candidate may be required to pass a communications test or submit a sample of written communication) • Proven track record in superior customer service, teambuilding and conflict resolution required • Must have excellent interpersonal skills • Must be self-motivated • Must be able to work independently with little supervision, as well as part of a team • Must be able to work in a fast-paced environment and meet deadlines • Must be organized, detail-oriented and able to prioritize work on multiple projects simultaneously.
• Experience in analyzing and presenting data required • Must have the ability to perform data entry assignments, complete forms, documents, reports and make sound recommendations based on that data • Must be willing and able to work various hours and days, including nights, weekends, and holidays • Must be able to walk for the duration of the shift and at times may have to bend, stoop and kneel • Must be able to lift and/or move up to 30 pounds required • Must be willing to travel and participate in training as recommended or required • Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position • Must have willingness and ability to work in a smoke/secondary smoke environment Location Miami_FL Department 9356 Shift All Shifts Type Full-Time Date Posted 2/6/2024 Date Closing 2/20/2024 Positions 1
• Phone : NA
• Location : Miami, FL
• Post ID: 9076309351
