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Posted : Tuesday, September 26, 2023 03:31 PM
Job Description
This position will have full P&L responsibility for Spa, Art and Celebrations, leading the overall strategy, design and implementation of growth initiatives across the portfolio of business.
Interacts with multiple support functions across the organization (marketing, booked guest website, business partners, and guest shipboard operations) to implement pricing, merchandising and revenue management initiatives across the portfolio.
Develop business case and capital expenditure plans for guest commerce.
Manages the business partners for Spa and Art, including indirect supervision of 700+ shipboard TMs.
Essential Functions: Develop and execute initiatives to grow the business and improve guest and crew satisfaction leveraging operators across 3 different business functions (Spa, Celebrations and Art).
Define commercial strategy and negotiate with key partners for the right product and commercial terms.
Identify, select and deploy new technologies to identify potential guests and develop promotions that drive traffic, consumption and revenue for Spa, Celebrations and Art Assess overall success of ongoing and past initiatives, extracting insight from internal trends/data, external market conditions.
Provide adjustments as needed for future initiatives and present recommendations that align to overall guest operation strategy.
Report key performance indicators to be presented to CCL Executive leadership team.
Build a high performing team through leadership development, talent acquisition, coaching and effective performance management.
Develop analytical models to optimize staffing levels of Spa and Art based on team productivity onboard.
Prepare annual Spa, Art and Weddings business plan, including regular forecast revisions and reporting to be presented to executive leadership team.
Oversee business partners (One Spa World, Park West) with decision making responsibility on business initiatives, staffing activities, location, marketing communications, HESS and operational plans, pricing, and revenue management.
Support VP on preparation of business cases for Capital Expenditures and major business changes Qualifications: Master's Degree in Business, Analytics, Mathematics, Statistics, Engineering, Marketing preferred 10+ years of total experience including a combination of Designing and implementing business plans and growth initiatives in complex organization; Exposed to a variety of industries (Ideally healthcare, beauty, consumer goods and/or Art), Technology and business development roles; High pace environment like management consulting, private equity or start-ups.
Knowledge, Skills and Abilities: Ability to work effectively in a team-based environment.
Knowledge of overall business strategy and operations including business processes, revenue and cost components and drivers of these measures.
High-level proficiency with financial statement analysis.
Ability to manage multiple projects simultaneously.
Organizational skills to coordinate action plans and implement actionable strategies.
Excellent presentation skills to deliver effective and informative material.
Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
Requires regular movement throughout CCL facilities.
Travel: Ship based.
Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
The range for this role’s base salary is $87,200 - $140,000.
Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.
At Carnival, your total rewards package is much more than your base salary.
All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan.
Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan.
Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: Health Benefits: Cost-effective medical, dental and vision plans Employee Assistance Program and other mental health resources Additional programs include company paid term life insurance and disability coverage Financial Benefits: 401(k) plan that includes a company match Employee Stock Purchase plan Paid Time Off Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.
Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.
All employees gain additional vacation time with further tenure.
Sick Time – All full-time employees receive 80 hours of sick time each year.
Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Other Benefits Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends Personal and professional learning and development resources including tuition reimbursement On-site preschool program and wellness center at our Miami campus #LI-Hybrid #LI-TM1 About Us In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture.
More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value.
Our employees have a responsibility to be accountable for all actions.
We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first.
We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity.
Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters! Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer.
In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
https://www.
dol.
gov/sites/dolgov/files/WHD/legacy/files/fmlaen.
pdf https://www.
dol.
gov/ofccp/regs/compliance/posters/pdf/eeopost.
pdf https://www.
dol.
gov/sites/dolgov/files/WHD/legacy/files/eppac.
pdf https://www.
dol.
gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.
pdf
Interacts with multiple support functions across the organization (marketing, booked guest website, business partners, and guest shipboard operations) to implement pricing, merchandising and revenue management initiatives across the portfolio.
Develop business case and capital expenditure plans for guest commerce.
Manages the business partners for Spa and Art, including indirect supervision of 700+ shipboard TMs.
Essential Functions: Develop and execute initiatives to grow the business and improve guest and crew satisfaction leveraging operators across 3 different business functions (Spa, Celebrations and Art).
Define commercial strategy and negotiate with key partners for the right product and commercial terms.
Identify, select and deploy new technologies to identify potential guests and develop promotions that drive traffic, consumption and revenue for Spa, Celebrations and Art Assess overall success of ongoing and past initiatives, extracting insight from internal trends/data, external market conditions.
Provide adjustments as needed for future initiatives and present recommendations that align to overall guest operation strategy.
Report key performance indicators to be presented to CCL Executive leadership team.
Build a high performing team through leadership development, talent acquisition, coaching and effective performance management.
Develop analytical models to optimize staffing levels of Spa and Art based on team productivity onboard.
Prepare annual Spa, Art and Weddings business plan, including regular forecast revisions and reporting to be presented to executive leadership team.
Oversee business partners (One Spa World, Park West) with decision making responsibility on business initiatives, staffing activities, location, marketing communications, HESS and operational plans, pricing, and revenue management.
Support VP on preparation of business cases for Capital Expenditures and major business changes Qualifications: Master's Degree in Business, Analytics, Mathematics, Statistics, Engineering, Marketing preferred 10+ years of total experience including a combination of Designing and implementing business plans and growth initiatives in complex organization; Exposed to a variety of industries (Ideally healthcare, beauty, consumer goods and/or Art), Technology and business development roles; High pace environment like management consulting, private equity or start-ups.
Knowledge, Skills and Abilities: Ability to work effectively in a team-based environment.
Knowledge of overall business strategy and operations including business processes, revenue and cost components and drivers of these measures.
High-level proficiency with financial statement analysis.
Ability to manage multiple projects simultaneously.
Organizational skills to coordinate action plans and implement actionable strategies.
Excellent presentation skills to deliver effective and informative material.
Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
Requires regular movement throughout CCL facilities.
Travel: Ship based.
Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
The range for this role’s base salary is $87,200 - $140,000.
Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.
At Carnival, your total rewards package is much more than your base salary.
All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan.
Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan.
Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: Health Benefits: Cost-effective medical, dental and vision plans Employee Assistance Program and other mental health resources Additional programs include company paid term life insurance and disability coverage Financial Benefits: 401(k) plan that includes a company match Employee Stock Purchase plan Paid Time Off Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.
Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.
All employees gain additional vacation time with further tenure.
Sick Time – All full-time employees receive 80 hours of sick time each year.
Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Other Benefits Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends Personal and professional learning and development resources including tuition reimbursement On-site preschool program and wellness center at our Miami campus #LI-Hybrid #LI-TM1 About Us In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture.
More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value.
Our employees have a responsibility to be accountable for all actions.
We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first.
We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity.
Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters! Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer.
In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
https://www.
dol.
gov/sites/dolgov/files/WHD/legacy/files/fmlaen.
pdf https://www.
dol.
gov/ofccp/regs/compliance/posters/pdf/eeopost.
pdf https://www.
dol.
gov/sites/dolgov/files/WHD/legacy/files/eppac.
pdf https://www.
dol.
gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.
• Phone : NA
• Location : Miami, FL
• Post ID: 9023708533
