Senior Associate, Voice of the Client Program

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If you’re as passionate about your future as we are, join our team.
KPMG is currently seeking a Senior Associate, Voice of the Client Program to join our Growth & Strategy organization.
Responsibilities: Collaborate and support team members in developing, launching, collecting and evaluating results of client feedback surveys Perform analysis of historical and current client data and other important sources of information to help identify client insights shared to firm leadership Articulate client feedback findings through visually appealing and appropriate frameworks Identify, design and champion process improvements with the use of automation and other best practices in the survey launch process as part of KPMG's commitment to continuous improvement Develop and maintain the process and governance around the use of CX tools and vendors Document process updates and develop communications that help partners and teams across the company understand how we’re capturing insights and measuring progress Qualifications: Minimum three years of recent progressive analytical research or data analysis research experience, preferably within a professional services firm or similar environment Bachelor's degree from an accredited college/university; Master's degree from an accredited college/university is preferred Experience in client experience, strategic account management, research analysis, strategy, marketing and/or business consulting environment Knowledge of survey analytics and verbatim analysis with strong numerical, analytical, and strategic thinking skills, as well as sound business acumen Project management skills to ensure planning and execution of assigned tasks to meet deadline sensitive requests Microsoft Office Suite experience; Qualtrics or other analytical tools highly preferred KPMG complies with all local/state regulations regarding displaying salary ranges.
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Available benefits are based on eligibility.
Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health.
Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year.
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Follow this link to obtain salary ranges by city outside of CA: https://www.
kpmg.
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html/?id=5770-9 KPMG LLP (the U.
S.
member firm of KPMG International) offers a comprehensive compensation and benefits package.
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In some circumstances, clients also may require proof of vaccination or testing (e.
g.
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