Summary:
The Bartender Marketing Model is responsible for providing superior guest service.
Service and appearance should be consistent with the Clevelander brand.
All duties and assignments are to be performed according to departmental and Clevelander company standards.
Help to create “the ultimate guest experience.
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Duties and Responsibilities:
Responsible for providing quality guest service and promoting and marketing the Clevelander brand.
The Bartender Marketing Model participates in in-house modeling programs, special Clevelander events, and performs model/presenter tasks at Clevelander events.
Maintain weight and appearance and levels consistent with that at time of hire, within management discretion.
Consistently deliver exceptional service to every guest while entertaining in a professional manner in accordance with the Clevelander brand
Markets the Clevelander and services offered to a targeted customer base.
Performs in a public relations capacity when modeling and promoting the Clevelander.
Models Clevelander apparel and accessories while bartending and maintaining an appearance consistent with the Clevelander brand.
Interacts and entertains guests in a cordial and gracious manner, thereby creating a memorable experience and building guest loyalty.
Serves as Goodwill Ambassador for the Clevelander brand, using the finesse and good judgment.
Maintains quality service standards according to the Clevelander brand with all guests by creating a friendly, relaxed atmosphere while serving guests.
Prepares and serves cocktails, beer, and wine for guests and Clevelander servers, using Clevelander standard recipes
Completes assigned side-work duties (opening, closing, ongoing)
Maintains cleanliness in assigned station including all interior and exterior areas of the bar
Promotes a professional, safe, helpful and courteous work environment
Builds rapport with guests and informs them of daily, weekly specials as well as upcoming and ongoing Clevelander events
Properly enters all food and beverage orders into the Clevelander point of sale system, and presents the guest with receipt in a timely manner
Executes and promotes the safe and responsible sale of alcoholic beverages, verifies the identification of guests who look under 30 years of age
Attempts to consistently up-sell guests brand name liquors, foods, and wines
Ensures proper glassware and garnishes are used for each cocktail
Accurately completes cash drop and checkout procedures at the end of each shift
Ensures compliance with responsible vendors and food handling programs
Maintains and ensures compliance with all policies and procedures
Other Functions:
Performs other duties as assigned
Minimum Qualifications:
21 years of age, 3 years related bar experience; High school diploma preferred
Previous modeling experience preferred, but not required
Knowledge, skills and abilities:
Consistently maintain a well-groomed appearance, posture, and hygiene deemed by management.
Make-up, appearance, and style should stay current and in line with current fashion standards and trends as deemed by management and consistent with Clevelander Brand.
Must consistently demonstrate the ability to wear Clevelander clothing with weight and appearance associated with modeling industry requirements and standards.
Posture, gestures, movement, and walking should reflect model esthetics.
Outgoing personality, be warm and friendly; demonstrate enthusiasm and professionalism, effective listening skills, strong judgment.
Excellent customer service skills.
Knowledge of basic math skills
Ability to follow cost and controls procedures
Ability to work in a team environment
Ability to multitask in high-stress situations
Ability to verbally communicate and take direction
Ability to follow beverage recipes
Strong attention to detail
Strong organizational and time management skills required
High energy level, flexible scheduling availability
Working Conditions:
Work is performed in a mostly outdoor environment and requires evening and weekend hours
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