CX Sales Representative

Job Summary IGT Glass Hardware is a company with over 15 years of experience in the glass hardware field.
We are proud to have been recognized as a Top 40 Best Place to Work in South Florida for two years in a row, thanks to our vibrant work culture, which encourages creativity and innovation.
At IGT, we believe in investing in our employees, providing them with the tools and resources they need to thrive and advance in their careers.
Our culture promotes growth, ownership, teamwork, and lifelong learning, resulting in high-quality work and a positive work environment.
We are committed to promoting diversity and inclusivity, creating a welcoming and accepting environment where our employees can be their authentic selves.
At IGT, we value respect, fairness, and dignity for all, regardless of gender, race, sexual orientation, religion, or culture.
We believe that a diverse and inclusive workplace leads to greater innovation and creativity, and we work hard to foster a sense of belonging and camaraderie among our team members As CX Sales Representatives at IGT Glass Hardware, your success is defined by your ability to deliver exceptional customer experiences through effective sales strategies, impeccable communication skills in both English and Spanish, and a passion for exceeding customer expectations.
In this role at IGT Glass Hardware, you will embody Sales Excellence by proactively engaging in outbound calls to introduce our products and services.
Your role involves providing comprehensive product information, addressing customer inquiries with tailored solutions, and seamlessly navigating the entire sales process from initial contact to successful deal closures.
In the realm of Customer Assistance, you'll be dedicated to delivering outstanding support, ensuring each customer has a positive and memorable experience.
By addressing concerns, troubleshooting effectively, and maintaining a customer-centric approach, you aim to leave a lasting impression.
Your commitment to delivering a Wow Experience means going above and beyond, identifying opportunities to surprise and delight customers, and striving to turn every interaction into a positive and memorable experience.
With Language Proficiency in both English and Spanish, you will foster clear and accurate communication, building understanding and trust.
Your Sales Expertise will shine as you leverage your skills to identify upselling opportunities, employ effective techniques, and consistently achieve or exceed sales targets through strategic selling and relationship-building.
Join us in creating exceptional customer experiences and contributing to the success of IGT Glass Hardware.
High school diploma or equivalent; higher education a plus.
3+ years of proven experience in sales, preferably in a call center environment.
Fluent in both English and Spanish.
Exceptional communication and interpersonal skills.
Strong problem-solving abilities and a customer-focused mindset.
Demonstrated ability to meet and exceed sales targets.
Previous experience in upselling or cross-selling.
Familiarity with CRM systems and sales software.
A passion for delivering outstanding customer experiences.
Working Environment: The role is based in a call center environment.
Regular use of phones, computers, and other communication tools.
Opportunities for ongoing professional development and advancement.
Join our team at IGT Glass Hardware, where your sales expertise and commitment to customer satisfaction will contribute to our success in delivering unparalleled service to our valued customers.
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