Flynn O'Hara, founded in 1972, is a leading specialty retailer offering the highest quality school uniforms, accessories and school shoes.
We are looking for self-motivated people to support our stores through providing the ultimate customer shopping experience.
When you join the FlynnO'Hara family, you will help create memories for our guests lasting from their ABC's to SAT's.
Do you enjoy working with children and making people smile? Join the FlynnO'Hara family as the Retail Store Manager of our Wilkes Barre, PA retail location.
DUTIES
The Store Manager is primarily responsible for managing sales, operations, asset protection and human resources functions of the store to ensure a great customer experience and maximum profitability.
Direct and supervise associates engaged in sales, inventory- taking, and reconciling cash receipts or in performing guest services.
Ensure weekly schedules are prepared to provide proper floor coverage within budgetary guidelines; review time sheets and other payroll documentation for accuracy and submit as appropriate.
Promote legendary customer service by ensuring associates are greeting and assisting customers; respond to customer inquiries and concerns in a professional and timely manner.
Actively monitor inventory levels and sales to make timely and appropriate requests to maximize store fulfillment.
Promote the use of product knowledge as a tool to enhance employee productivity, sales and service levels.
Maintain a visually appealing store, ensuring proper housekeeping; visual merchandising and organization are kept to the highest standard.
Train associates on visual merchandising to ensure store is maintained at all times.
Comply with all policies and procedures related to the opening and closing of the store, cash register transactions, bank deposits and daily cash reconciliations.
Proactively manage all aspects of loss prevention to ensure the protection of company assets including cash, merchandise and company property.
Minimize employee turnover rates by focusing on hiring qualified people, taking time to effectively orient new employees, set clear performance expectations, train, and coach; give constructive performance feedback.
Build strong sales and service relationships with guests through inspiring and motivating the team into action.
Set the tone, pace, and consistently model key sales and service behaviors with every team member creating an optimal guest purchase experience.
Maximize all email capture in order to ensure optimal customer communication.
Must be flexible to travel to in school events, company meetings and off site projects.
Prepare and oversee physical inventory, receiving of merchandise and reporting discrepancies.
Ensure compliance with all applicable laws.
Ensure consistent execution of company policies and procedures.
Other duties as assigned/required.
QUALIFICATIONS
College degree in business or related field preferred.
4 years retail experience preferred.
2 years management team supervision.
Proficient in Windows based software, including Microsoft Outlook, Word and Excel.
Ability to analyze sales and inventory reports.
Open availability to work a flexible schedule including nights and weekends in order to support the needs of the company.
Ability to effectively build relationships with guests, peers and leadership.
Comfortable with making decisions and mediating conflict within the team environment.
Ability to adapt to challenges while remaining calm in a fast paced retail environment.
Ability to delegate and prioritize tasks and responsibilities.
Strong leadership qualities: the ability to effectively communicate across all levels within the organization and with guests.
Clear and effective written and verbal communication and strong interpersonal skills.
Ability to be on your feet most of the day, or moving on the sales floor or stockroom.
Physical activities include bending, kneeling, lifting up to 30 lbs.
, climbing, carrying, walking and/or reaching on a frequent basis.
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