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Posted : Thursday, July 18, 2024 11:14 PM
Position: Spa Supervisor (Full time #537997)
Property / Office: Mandarin Oriental, Miami
Location: Miami, FL, United States
The Group
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.
Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm.
Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.
The Group regularly receives international recognition and awards for quality management and legendary service hospitality.
Our Hotel With 326 guest rooms and 31 suites, Mandarin Oriental, Miami is located in Brickell Key and is a prime location for both business and leisure guests.
It is an urban resort with Miami’s only private beach.
Overview of Position The Spa Supervisor’s responsibilities include overseeing the spa reception team; ensuring the daily spa operations duties are carried out per Mandarin Oriental standards; acting as Spa Manager on Duty as needed; reviewing and revising treatment reservations daily to maximize revenue; encouraging and driving Spa retail revenue, as well as treatment/suite sales; arranging for additional therapist coverage as needed to maximize revenue; ensuring promotional offers are communicated to reception team; assisting in resolving guest complaints; verifying financial paperwork is accurate at the end of shift; conducting opening and closing walk-thrus; attending weekly Spa Managers’ meetings; and supporting Spa Reception Manager as needed.
Experience in SpaSoft, SMS, and HOTsos desired.
Incumbent should be well versed in MS Office products.
Excellent communication skills, both verbal and written is necessary.
The Spa Supervisor reports directly to the Director of Spa and Wellness.
Requirements • Have a minimum of 2 years experience in the similar position, preferably in a luxury setting.
• Flexible schedule is required, including evenings, weekends and holidays.
• Have excellent communication and organization skills.
• Must be able to work in a high-pace and dynamic operation.
• Must be detailed oriented, excellent computer skills necessary.
• Have a pleasant, friendly and helpful manner.
• Excellent organizational skills and communication skills are necessary.
• Work in a safe, prudent and organized manner.
• Able to handle multiple tasks at one time.
• Able to consistently delight and satisfy our guest.
• Able to handle guest requests in a detailed manner.
Working with us means… We are dedicated to delighting our guests and to delighting our colleagues.
We are committed to becoming the best and we emphasize working together to achieve this goal.
We support acting with responsibility.
Working with us means working harmoniously, respectfully, passionately, and towards personal growth.
Working with us means that you will be personally valued.
From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey’ that exceeds colleague expectations.
Equal Employer Opportunity Statement Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.
Advertised: 19 Jan 2024 Eastern Standard Time Applications close:
Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm.
Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.
The Group regularly receives international recognition and awards for quality management and legendary service hospitality.
Our Hotel With 326 guest rooms and 31 suites, Mandarin Oriental, Miami is located in Brickell Key and is a prime location for both business and leisure guests.
It is an urban resort with Miami’s only private beach.
Overview of Position The Spa Supervisor’s responsibilities include overseeing the spa reception team; ensuring the daily spa operations duties are carried out per Mandarin Oriental standards; acting as Spa Manager on Duty as needed; reviewing and revising treatment reservations daily to maximize revenue; encouraging and driving Spa retail revenue, as well as treatment/suite sales; arranging for additional therapist coverage as needed to maximize revenue; ensuring promotional offers are communicated to reception team; assisting in resolving guest complaints; verifying financial paperwork is accurate at the end of shift; conducting opening and closing walk-thrus; attending weekly Spa Managers’ meetings; and supporting Spa Reception Manager as needed.
Experience in SpaSoft, SMS, and HOTsos desired.
Incumbent should be well versed in MS Office products.
Excellent communication skills, both verbal and written is necessary.
The Spa Supervisor reports directly to the Director of Spa and Wellness.
Requirements • Have a minimum of 2 years experience in the similar position, preferably in a luxury setting.
• Flexible schedule is required, including evenings, weekends and holidays.
• Have excellent communication and organization skills.
• Must be able to work in a high-pace and dynamic operation.
• Must be detailed oriented, excellent computer skills necessary.
• Have a pleasant, friendly and helpful manner.
• Excellent organizational skills and communication skills are necessary.
• Work in a safe, prudent and organized manner.
• Able to handle multiple tasks at one time.
• Able to consistently delight and satisfy our guest.
• Able to handle guest requests in a detailed manner.
Working with us means… We are dedicated to delighting our guests and to delighting our colleagues.
We are committed to becoming the best and we emphasize working together to achieve this goal.
We support acting with responsibility.
Working with us means working harmoniously, respectfully, passionately, and towards personal growth.
Working with us means that you will be personally valued.
From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey’ that exceeds colleague expectations.
Equal Employer Opportunity Statement Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.
Advertised: 19 Jan 2024 Eastern Standard Time Applications close:
• Phone : NA
• Location : Miami, FL
• Post ID: 9059346456
