Guest Services Overnight

*Job Title: Guest Service Overnight* *FLSA Status:* Non-Exempt The Guest Service Overnight is responsible for reconciling all hotel cashier transactions, reviewing, organizing, management reports on a timely basis and reviewing billings and city ledger transactions.
Also is responsible for effectively communicating reports to all levels of management and fulfilling all guest service related duties.
*RESPONSIBILITIES:* · Understand and operate all functions of front desk activities.
· Completes postings of all charges to guest folios.
· Reconciles revenues with PMS revenue reports.
· Generate and prepares manager's daily report for the Management review.
· Process guest check-ins: confirm reservations, assign room, and issue room keys.
· Process hotel room postings invoices, transactions, room charges, refunds, etc.
· Maintains all record of room allowances and credits · Process all check-outs and resolve disputed charges.
· Answer all telephone calls promptly and courteously.
· Follow established key control and guest security requirements.
· Prepares various daily activity reports including.
Food and beverage sales charge reports; and other income-producing department reports including closing reports as instructed by finance department.
· Coordinate guests' requests with other hotel departments.
· Works on special projects as assigned.
· Provides information regarding availability and rates for members and guests.
· Monitors room status information.
Know room locations, types of rooms available and room rates.
· Reports unusual occurrences or requests to Security and Management.
· Familiar with all safety and emergency procedures and accident prevention policies.
· Maintains the cleanliness and neatness of the front-desk and lobby areas.
· Performs other appropriate tasks assigned by the Overnight Manager.
· Process EOD turn over in PMS system.
· Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
· Comply with Gale Miami Hotel & Residences S.
O.
P’s to encourage safe and efficient hotel operations.
· Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
· Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
· Attend all hotel required meetings and trainings.
· Perform other duties as requested by management.
*QUALIFICATIONS:* · Proven experience minimum 2 years as a Guest Service Overnight or in a similar role, preferably in the hospitality industry.
· Experience with accounting and facilities management software.
· Proficiency in Microsoft Office.
· Advanced math and bookkeeping skills · Excellent verbal communication and customer service skills.
· Ability to lift/carry up to 50 pounds of weight occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
· Ability to stand for up to (8) hours without assistance.
· Always maintain a warm and friendly demeanor.
· Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
· Must be able to multitask and prioritize departmental functions to meet deadlines.
· Maintain regular attendance required by scheduling, which will vary according to the needs of the hotel.
· Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
· Must be able to understand and apply complex information, data, etc.
from various sources to meet appropriate objectives.
· Must be able to cross-train in other hotel related areas.
· Must be able to maintain confidentiality of information.
· Must be able to show initiative, including anticipating guest or operational needs.
*EDUCATION: * · High School degree, GED or Equivalent.
· Bachelor’s degree in hospitality and tourism (preferred).
*LANGUAGE SKILLS: * Excellent verbal communication skills in English and Spanish (preferred).
*REASONING ABILITY: * Excellent verbal communication skills, with the ability to interact effectively with guests, associates, and external partners.
Ability to work well under pressure and respond quickly and effectively to emergency situations.
*PHYSICAL DEMANDS:* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
*WORK ENVIROMENT: * The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to on-going construction and various weather conditions.
The noise level in the work environment may range from moderate to loud.
The above job description describes the primary duties and qualifications for this position.
The company reserves the right to modify, add or remove duties other duties as necessary.
The position is an at-will position and subject to termination with or without cause or notice.
Job Type: Full-time Schedule: * 8 hour shift * Holidays * Monday to Friday * Night shift * Overnight shift * Weekends as needed Work setting: * In-person Ability to Relocate: * Miami, FL 33132: Relocate before starting work (Required) Work Location: In person