Retail Clerk

Description: Position Summary Assist guests in selecting and purchasing merchandise in the Retail Shops while maintaining the aesthetic quality of the stores and acting as a main point of contact for guests upon entry to the hotel.
This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).
Responsibilities Drive revenues in accordance with budget objectives through product knowledge, professional expertise, and exceptional guest service standards.
Open and close The Signature Shop and Peacock and Finch punctually and autonomously.
Process both cash and credit card transactions on the hotel’s POS system.
Maintain an accurate bank count at all times.
Be knowledgeable of all outlets of the hotel to serve as a Biltmore ambassador to all guests.
Clean and maintain the retail shops and storage.
Restock inventory and fulfill assigned cycle counts.
Price and display incoming merchandise Be a positive example of the hotel’s brand and luxury standards at all times Requirements: Experience and Education Required Education High School Diploma required Experience Minimum of one year Retail and/or Luxury Hospitality experience required Skills Required Must be able to: Speak, read, write and understand the English language.
Upsell merchandise.
Compute accurate mathematical calculations.
Provide legible communication and directions.
Perform job functions with attention to detail, speed and accuracy.
Prioritize and organize.
Think clearly, remaining calm and resolving problems using sound judgment.
Follow directions thoroughly.
Understand guest’s service needs.
Work cohesively with co-workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of guest information and pertinent resort data.
Use a computer keyboard and possess basic typing skills.
Possess moderate to advanced computer skills.
Work in a dynamic and constantly changing environment.
Adept to multitasking.
Physical Demands Must be able to: Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds Stand, sit, or walk for an extended period of time or for an entire work shift Reach overhead and below the knees, including bending, twisting, pulling, and stooping Use, carry, and operate all necessary office equipment using finger dexterity.
Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
Visually look at a computer for extended periods of time.
Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems.
Most work tasks are performed indoors.
Success Criteria Team Player Demonstrates co-operation within the team and with other departments Listens carefully and works well with others Has a positive influence on others in the team and clearly enjoys working with people Guest Focused Anticipates guests’ needs and is sensitive to people from all cultures Has a natural, warm smile and a friendly and passionate approach Demonstrates confident, helpful and genuine behavior with internal and external guests Effortlessly recommend merchandise for guests from a wide selection of retail options Interact with guests in a warm and genuine manner while maintaining up-scale service Delivers their Best Has energy and sense of urgency for his/her work Resourceful, makes things happen and looks for ways to work more efficiently Always looks their best and acts appropriately (e.
g.
approaching guests, body language) Composed Able to stay calm under pressure Demonstrates maturity and ability to cope with the unexpected Never lets personal feelings interfere with delivering the highest standards Trustworthy and responsible Excellent records of attendance and punctuality Is reliable and demonstrates the ability to work without supervision Demonstrates a high level of personal integrity, honesty and trust Time Management Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities Licenses or Certifications N/A Standard Specifications Requirements are representative of minimum levels of knowledge, skills and/or abilities.
To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.
All duties and requirements are essential job functions.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements.
Such changes will be discussed with the job holder and the job description amended accordingly.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Employees will be required to perform any other job-related duties assigned by their supervisor.
Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays.
The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.
The employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Grooming All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.