Medical Office Front Desk/Office Assistant.....RESUME, FULL TIME ONLY (Coral Springs - Sample Rd & University)

Coral Springs, Fl 33065 OBJECTIVE Seeking to obtain a responsible position as office assistant in a facility where my knowledge and experience can be utilized as well as enhanced Robert Half - Banyan Health Systems – Front Desk – 03/2021 – 4/2021 – (Contractor) Answering Phones and or transferring calls to respective departments Checking In/Out patients of their appointments Scheduling/Re-scheduling patient appointments (No shows, follow ups, Labs appts, etc) Date entry new patients demographics Collecting co-pays from patients Comprehensive Health Services contracted by Vighter “Innovative Workforce Solutions” Unaccompanied Children Immigrant Shelter Homestead, FL 5/2019 to 8/2019 Temp Position Case Aide • Assist Case Managers remotely to initiate and maintain direct contact with each child remotely via Skype and the child family while the child is in contact care in order to efficiently advance the child’s family reunification and release the child from the facility.
• Assist staff with routine or daily responsibilities, including but not limited to entering children’s family calls into database, scanning and uploading children’s call logs into database and other duties as assigned.
• Adhere to all CHSi, contract, and other state regulations.
• Follow the corporate safety policy.
• Ensure the safety and security of all Unaccompanied Children (UAC) and the safe operating conditions within the area of responsibility.
• Reports to the assigned department supervisor.
Morgan Law Group 7/2018 to 12/2018 Erick Trivedi, Esq Bodily Injury Attorney Attorney’s Legal Assistant • Create new file for new clients and enter all client info electronically.
• Make sure all clients files have the most accurate and up to date documents information.
• Make sure all client information is the most accurate, up to date, scan and saved electronically.
• Meet with attorney’s clients when requested by attorney to collect any documents that is needed for clients file and electronically.
• Assist attorney with any other tasks or office duties as needed Prestige Health Choice 9/2014 to 5/2018 Credentialing Clerk Primarily responsible for creating and storing digital images of all Credentialing Files, Contracts and other assorted sensitive documents.
POSITION RESPONSIBILITIES: Core duties and responsibilities include the following.
Other duties may be assigned.
•Accurately scans large numbers of documents.
•Reviews these documents for identifying information in order to name the digital copies precisely.
•Removes and replaces the contents of files in order to scan.
•Accurately files documents and folders.
•Assists the department with other projects and tasks as needed.
Jackson Memorial Hospital thru All Medical Personnel 9/2013 to 1/2014 Corporate Credentialing Dept and with Zero Chaos Temp Position File Room Clerk • Assisted with all credentialing specialist with locating files and filing of doctor files.
• Determined proper location for filing records.
• Knowledge of medical records process flow and the impact of information • Data entry and some internet research • Analyzing data and conduct research while performing the duties of the job.
Canon thru Corestaff Services Mailroom Clerk 4/2013 to 5/2013 Temp Position • Stamps date and time of receipt • Sorts mail according to destination and type such as returned letters, adjustments, bills, orders, and payments.
• Re-addresses undeliverable mail bearing incomplete or incorrect address.
• Examines outgoing mail for appearance and seals envelopes by hand or machine.
• Folds letters or circulars and inserts in envelopes.
• Distributes and collects mail.
• Weighs mail to determine that postage is correct • Keeps record of registered mail.
• Making copies and correlating, and scanning documents into data base.
• Handle generation & distribution of signage materials, forms, procedure manuals and communications.
• General clerical office tasks such as answering phones, filing, scanning, faxing & copying.
Dept of Health thru Manpower Refugee Assessment Program 10/2010 to 8/2012 Staff Assistant Front Desk/Receptionist/Phone Duties: Greets clients, determines purpose of visit, directs client to specific destinations.
Answers customer’s questions, provides information.
Schedules client appointments, maintain/update appointment scheduler.
Follows client check in process, completes or provides for completion necessary forms and copies required client information.
Eligibility/Registration Duties: Safeguards the integrity of the database by ensuring that the client is properly registered in accordance with the Health Management System (HMS) procedures and is not duplicated.
Prepares and witnesses consent forms and release of information on all client as needed When determining Eligibility PEPW clients: The incumbent will ensure that all clients are appropriately registered in the Florida system.
Interviews public assistance applicants in person and explains the process in order to determine eligibility of benefits and obtain basic demographic information on all household members.
Ensures that the appropriate forms are completed and signed by patient.
Performs statewide clearance/prior contact check on all applicant household members through the Florida system and reconciles any discrepancies.
Financial Clerk Duties: Bills and receives payment by cash, credit and debit cards.
Records data into HMS, issues receipts, to clients.
Operates office machines such as; computer, credit card machine and reconciles cash drawer daily, prepares daily cash collection log and submits total collections to supervisor.
Medical Records Duties: Protects the security of medical records to ensure that confidentiality is maintained.
Ensures that the clients medical record is assembles in proper chart order following Miami-Dade County Health Dept and State guidelines, utilizing approved forms and following program requirements.
Reviews records for completeness accuracy and compliance with policies and procedures.
Routes medical records to the appropriate clinical area in a timely manner.
COMPASS HEALTH SYSTEMS P.
A.
, Miami, FL 03/2005 – 06/2010 Office Assistant – Front Desk • Coordinated services of front office for providers and patients • Ensured that all patient information is completed and signed in all areas • Perform all check-in and check-out procedures • Communicated insurance changes to insurance verification department • Organized and monitored chart documentation and timeliness • Collected and secured all outstanding balances, co-pays, deductibles and cash-pay arrangements • Prepared and distributed individual schedules and master daily log • Documented all prescriptions called-in and no-shows via email or administrative log • Processed all medical record requests and subpoenas on a timely basis • Communicated with PCP upon client’s first visit and any visit with major medical changes • Documented all authorizations and requests for authorizations • Transferred incoming and outgoing calls to the appropriate departments and individuals • Maintained HIPPA guidelines and confidentiality • Communicate all new walk-in patients to intake department for proper processing & verification • Participated in all various aspects of the function and needs of the clinic in collaboration with other support staff member • Worked in close collaboration with clinicians to assure productivity • Coordinated and organized overall maintenance of the office • Documented complaints, reported risk management events and completed incident reports • Performed administrative and secretarial functions Computer Experience: Microsoft Outlook (for email), Misys Tiger, Health Management Systems (HMS), State of Florida Medicaid Eligibility (FLMMIS), M.
D.
Staff software.
Cactus Credentialing Software, CAQH website, 2 + years Electronic Medical Records, Smokeball, Unaccompanied Children (UAC) Portal, Sharepoint Special Skills: • Extremely detail oriented.
• Above average organizational skills and Excellent time management skills.
• Able to work successfully on multiple projects at the same time.
• Motivated, able to multi-task, detail-oriented and personable.
• Strong problem solving and follow-up skills.
• Strong verbal and written communication skills.
• Excellent knowledge of basic computer skills.
• Ability to move or handle materials weighing up to 100 pounds.
• Experience working with FedEx Shipping Manager Software.
• Bilingual in English/Spanish.
EDUCATION Southwest Senior High School, Miami FL High School Diploma Fast Train, Miami FL Information Technology, completed five months (Feb 2009 – Jun 2009) Note: NO CALL CENTER JOBS, Im looking for your typical Mon to Fri office schedule.
Employment Agencies: I will ONLY except TEMP to PERM or DIRECT HIRE jobs Resume will be emailed upon request.
You MUST reply with the following information: Your full name Company you represent Contact phone number & email address HEALTH INSURANCE BENEFITS & VACATION/ PAID TIME OFF PREFERRED